Membership
Terms and Conditions
Last updated: January 2025
Welcome to meed!
These terms and conditions govern your meed membership (“Membership”) issued by Meed Limited ("Meed", “we”, “our” or “us”, which includes its successors, assigns and transferees). Our Terms of Use, which can be found on meedloyalty.com/terms-of-use, form part of these terms and conditions (together, as modified from time to time, are referred to as “these Terms”).
By signing up for and continuing your Membership, you agree to these Terms.
Your Membership gives you access to join customer loyalty programs (“Programs”) offered by participating businesses (“Program Operators”) through the meed platform, and other offers and features available from the meed platform from time to time (for example, access to discovery pages of the meed platform). The prevailing Membership features can be found on our website or our app.
1. Eligibility and Membership
You confirm that you have the legal capacity to agree to and give the requisite consent under these Terms, and our Privacy Policy at meedloyalty.com/privacy-policy, or if you lack such capacity (for example, if you are a minor), you confirm that you have obtained parental or guardian consent to do so.
We reserve the right to determine whether or not to accept your Membership registration and/or continue your Membership at our discretion.
You confirm that all information provided by you is complete, accurate and up to date.
On successful Membership registration, we will issue a digital Membership card with a Membership ID number to you. You can add the Membership card to your Apple or Google wallet.
When signing up for your Membership, we will ask you to provide a nickname for us to customise your Membership. We will use this nickname as your unique Membership name.
Your Membership is linked to your mobile phone number. Only one Membership can be linked to a mobile phone. Your Membership is not transferable or assignable.
2. Programs
Your Membership gives you access to join Programs operated by Program Operators, and earn Program offers.
You can join a Program by using your mobile phone to scan the Program Operator’s meed QR code or through its clickable link. Upon successfully joining a Program, you will be issued a digital Program membership card, which can be added to your Apple or Google wallet.
You can access the Programs that you have joined by using your mobile phone number linked to your Membership. Your Membership entitles you to earn (as available at the time) offers and rewards such as stamps and vouchers (including in the form of product / service discounts, gifts or event passes) (“Vouchers”) under the Program. Stamps and/or Vouchers that you have earned from a Program will be indicated on your Program membership card and/or your Stamp card.
You will need to contact the Program Operator, who has full control over the activities and offers under its Programs, if you have any concerns or disputes regarding a Program or Voucher. We are not responsible or liable for any content or activities related to the Programs or Stamps (defined in Clause 3) / Vouchers issued by the Program Operator, any change or cancellation to the Programs, Stamp cards or Vouchers by the Program Operator, or any information or representation provided by the Program Operator.
Your eligibility to join a Program and to earn and redeem offers and rewards under a Program are subject to age or other legal restrictions applicable to the products or services offered by a Program Operator.
Your Program membership is not transferable or assignable.
3. Stamps and Vouchers
A Program Operator may issue a Stamp card to you to collect stamps (“Stamps”). With designated Program Operators, you can collect a Stamp on your Stamp card from an eligible purchase of goods or services from a Program Operator, or a check-in at the Program Operator’s business location. The eligibility for a Stamp, including the type and the required transaction amount to earn a Stamp, is subject to terms stipulated by the Program Operator.
You can collect a Stamp from an eligible purchase by presenting your Membership QR code to the Program Operator for scanning and issuing the Stamp to you.
You can earn and unlock Vouchers by accumulating a minimum number of Stamps within a prescribed period.
Your collected Stamps and available / unlocked Vouchers will be indicated through your Membership card. Please note and check the expiry date(s) of your Stamp card and Vouchers. Stamps and Vouchers are not transferrable and cannot be exchanged for cash.
A Program Operator may issue Vouchers to you from time to time. You can redeem your Voucher by presenting your membership QR code and/or the Voucher to the Program Operator of that Voucher. Redemption is subject to product / service availability of the Program Operator and the terms and conditions of the Voucher.
With designated Program Operators, you may also earn Vouchers through accumulating points from a Member-Get-Member referral, namely, by successfully referring a non-Program member to become a new member of the Program through scanning of your Program membership QR code. The Member-Get-Member points required to earn a Voucher will be stipulated by the Program Operator.
The issue, collection, unlocking and/or redemption of Stamps and Vouchers are also subject to Voucher terms and conditions and applicable terms or policies of the Program Operator and us from time to time. In case of any dispute, the decision of us and the Program Operator shall be final.
We and the Program Operator have the right to revoke any Stamps or Vouchers issued to Members, including where a faulty, fraudulent or duplicated receipt was submitted.
We and the Program Operator reserve the right to cancel Stamps or Vouchers that have been mistakenly issued or unlocked without prior notice.
In case of any dispute, our decision shall be final.
We shall not be held liable for any delay, loss, error, or corruption of information transfer caused by network issues, system malfunctions, poor phone reception, or blocking by third-party applications.
If we have grounds to believe that a Member may have violated any of these terms and conditions, including registering transactions with receipts or the mobile phone of another person or in any dishonest way, we have the right to suspend or terminate that Membership.
4. Receipt Scanning
Some Program Operators may be able to issue Stamps to you upon your scanning of the relevant payment receipt using a mobile phone via meed’s receipt scanning function.
All receipts submitted for collection of Stamps must be machine-printed and clearly show the name of the merchant, receipt number, transaction date, transaction amount, and the product or service description. Only clear images of receipts issued within the last 7 days (or such other period as specified by the Program Operator or us from time to time) will be eligible for Stamp collection via receipt scanning.
There is a daily limit on the number of receipts that can be accepted via this receipt scanning function (for example, 5 receipts per Member per 24 hours, which limits are subject to change from time to time).
Each receipt can only be used for stamps collection once, and cannot be used in conjunction with other offers and promotions.
By submitting a receipt via the receipt scanning function, you confirm that the receipt is authentic and has not been altered from the original form issued by the Program Operator. Submitting fabricated or altered receipts will result in immediate Membership suspension and forfeiture of offers and rewards, potential legal actions, and reporting to the relevant enforcement or other authorities.
Submitted receipts may be subject to verification processes, including image analysis and manual review, to ensure authenticity.
5. Membership Suspension and Termination
You have the right to cancel your Membership by emailing us at info@meedloyalty.com. Upon cancellation, your Membership will be immediately terminated, and all accumulated Stamps, Vouchers, and any other offers and rewards that you have not collected or redeemed will be forfeited.
We reserve the right to suspend or terminate your Membership at our discretion. In particular, if you breach any of these Terms, or if you misuse the Membership or Program benefits, your Membership may be suspended or terminated with your Membership and Program benefits forfeited (with or without notice), and we and the Program Operator may seek to recover from you any damages and losses suffered by us or the Program Operator.
6. Data and Privacy
When you register a Membership with us or otherwise use the meed platform, we may collect your personal data. Our Privacy Policy at meedloyalty.com/privacy-policy sets out the purposes for which we collect your personal data, and how we handle such data.
It is important that you read our Privacy Policy to understand how we use your personal data, and the rights that you have about the data.
A Membership gives you the option to subscribe for Newsletters issued by us. If you would like to subscribe for such Newsletters, we will ask for your consent before we do so. If you no longer wish to receive the Newsletters, you can click the ‘unsubscribe’ button in the Newsletters issued via the meed platform, for us to remove you from the Newsletter mailing list. If you opt out of direct marketing communications, you may continue to receive service-related and other non-marketing communications from us.
7. Intellectual Property Rights
All materials provided on the meed platform, including without limitation, information, documents, products, logos, graphics, sounds, images, software and services are work of Meed and/or its authorised third parties with all intellectual property rights reserved.
All Meed logos and all such materials incorporating Meed’s name, logo or supporting graphics are the property of Meed with all rights reserved.
8. Liability
All information, content, materials and/or services provided or performed by Meed in relation to the meed platform are provided “as is”. To the fullest extent permitted by law, all express or implied conditions or warranties are excluded.
We make no representations, undertakings or warranties as to title, accuracy, completeness, quality, merchantability or fitness for purpose in relation to any product or service offered by any Program Operator, or that the meed platform will be uninterrupted, error-free, secure, timely or available, or that any error or malfunction will be rectified within a certain time period or at all. Your participation in the Membership and Programs are at your own risk.
9. Modifications
We reserve the right to modify or replace these Terms at any time by posting the updated version of these Terms on our website. By continuing your Membership, you agree to the changes. If you do not agree to the changes, you have the right to cancel your Membership at any time.
10. Miscellaneous
The Clause headings used in these Terms are for reference only and shall not affect the interpretation of these Terms. Singular shall include the plural, and vice versa.
These Terms (including our Terms of Use which form part of these Terms) contain the entire agreement between you and us.
If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed from the remainder of these Terms, which shall remain in full force and effect.
Our failure or delay to exercise any right or act upon a breach under these Terms does not constitute a waiver of that right or breach.
We may transfer our rights or obligations under these Terms to any third party without your consent, and these Terms enure to the benefit of and shall be enforceable by our successors, assigns and transferees. The Contracts (Rights of Third Parties) Ordinance (Cap. 623) shall not apply to these Terms under any circumstances.
11. Enquiries
If you have any questions about these Terms, please email us at info@meedloyalty.com.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
The courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction to deal with any dispute arising out of or in connection with these Terms. You expressly submit to the exclusive jurisdiction of said courts and consent to extraterritorial service of process.
13. Language
We may translate these Terms into multiple languages. If there is any conflict or inconsistency between the English version and any other language version of these Terms, the English version will prevail.